Monday, 6 February 2017

Monday's Assignment


Listen to these two sales dialogues. Answer the following questions.
1. How are the two sales styles different? 
Answer:

First sale is hard sell .Second sale is soft sell.
2. What hard-sell techniques does the salesperson use in the first dialogue? 
First salesman always push the customer that there will  be a free holiday and have a 10% discount.
3. What constitutes soft selling in the second dialogue? 
  The salesperson always asks the customer's psychological needs
Task 3:

Guess the meaning of the following expressions from the audio you have just heard:

Word/expression
Meaning
Sentence
Giveaway
gift sample

The salesperson always asks the customer's psychological needs
illusory

I’m not sure I’m comfortable with that
uncomfortable




The salesperson always asks the customer's psychological needs
soft sales

Take advantage of
utilize

This is a limited offer
Bottom price

a passion for hockey


Hockey gear
tools

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